Apprenticeship in Customer Service
An Apprenticeship in Customer Service is a nationally recognised qualification
Course Overview
Complete 2 mandatory units:
- Prepare yourself to deliver good customer service
- Provide customer service within the rules
Plus 5 optional units from 17
- Employment Responsibilities and Rights
- Technical competences required to carry out tasks effectively
- Key Skills in Communication and Application of Number
Listed are some of the tasks you may be involved with to achieve your apprenticeship:
- Meet the needs and expectations of your organisation and customers
- Prepare yourself and your work area to deliver good customer service
- Record and store customer information safely and effectIvely
- Have an awareness of diversity and not discriminate against colleagues or customers
- Establish a good relationship with internal and external customers
- Communicate clearly and effectively face to face, over the telephone and using written communication
Who is it for?
This qualification is for you if you are employed in a customer service role.
How will this programme benefit you?
- It will enhance your skills within the industry sector.
- It may improve your promotion prospects.
- Flexible learning times to suit your needs whilst working.
What certificates will you receive for your Apprenticeship qualification?
- NVQ Level 2 in Customer Service
- Communication Key Skill Level 1
- Application of Number Key Skill Level 1
- Technical Certificate Level 2
- Apprenticeship Certificate
Advanced Apprenticeship in Customer Service
Course Overview
Complete 2 mandatory units:
- Understand customer service to improve service delivery
- Know the rules to follow when developing customer service
Plus 6 optional units from 18
- Employment Responsibilities and Rights
- Technical competences required to carry out tasks effectively
- Key Skills in Communication and Application of Number
Listed are some of the tasks you may be involved with to achieve your Advanced Apprenticeship:
- Organise your team to deliver excellent customer service daily
- Monitor/review customer service delivery regularly
- Monitor and improve customer service delivery
- Develop and maintain good working relationships with internal and external customers
- Deal with complaints effectively
- Develop your own and your colleagues customer service skills
Who is it for?
This qualificatIon is for you if you are employed in a customer service team leading/supervision/management role.
How will this programme benefit you?
- It will enhance your skills within the industry sector.
- It may improve your promotion prospects.
- Flexible learning times to suit your needs whilst working.
What certificates will you receive for your Advanced Apprenticeship qualification?
- NVQ Level 3 in Customer Service
- Communication Key Skill Level 2
- Application of Number Key Skill Level 2
- Technical Certificate Level 3
- Apprenticeship Certificate
